Our Strategies / Our Commitment to People

EMPOWERING PEOPLE

Sustainable destinations are built by empowered people. Through collaboration, skills development, and meaningful engagement with local communities, we enable individuals to grow alongside the destinations they support. Our approach ensures tourism becomes a catalyst for opportunity, resilience, and shared prosperity.

Our Social Focus

People are central to the destinations we develop and manage. Our social focus areas guide how we create inclusive workplaces, protect health and safety, invest in talent, and deliver meaningful experiences for visitors, ensuring tourism growth generates positive and lasting social value.

Our Social Impact Targets

We've established concrete social targets to track our progress in community development, employee well-being, and social equity. These targets align with our commitment to creating sustainable and inclusive destinations.

Social & Community

Sustainability Focus

Target

Support for SDGs

Inclusive and Fair Employment Practice

Formally enact a comprehensive Human Rights Policy to guide and uphold human rights standards across all business operations.

Integrate human rights training into new employee orientation and internal development programs, covering ≥90% of personnel across all ITDC Group units and destinations

Establish a unified Labor Policy to enforce fair labor practices, competitive living wages, reasonable working hours, full leave entitlements, and legal protection for all workers

People Health and Safety

Define and implement tailored Occupational Health and Safety (OHS/K3) procedures for each ITDC operating unit

Formally establish and ratify the OHS Committee (Panitia Pembina Keselamatan dan Kesehatan Kerja / P2K3) at both parent company and subsidiary levels

Enact and socialize integrated Emergency Preparedness and Response Plans across all ITDC destinations and subsidiaries

Embed foundational OHS training into employee onboarding programs, achieving coverage for <95% of incoming employees

Complete OHS hazard identification, risk mapping, and control implementations across 100% of ITDC Group priority sites

Systematically calculate, manage, and disclose employee Lost Time Injury Frequency Rate (LTIFR) while maintaining a cumulative Lost Time Injury Rate (LTIR) reduction of >5% against the baseline

Talent Development

Embed the ITDC ESG Knowledge Management System (ESG KMS) into the employee development lifecycle to drive organization-wide sustainability literacy

Develop and implement a standardized Human Capital Return on Investment (HC ROI) framework across all ITDC destinations and subsidiaries to optimize human capital performance

Customer Engagement and Service Quality

Continuously elevate destination service quality and safety through customer satisfaction evaluations, targeting ≥30% visitor participation

Foster inclusive tourism destinations by expanding and implementing accessibility standard assessments across all public facilities within ITDC destinations and subsidiaries

Achieve 100% adoption and execution of official stakeholder engagement policies across all internal business units and destination tenants

Our Social Initiatives

Our initiatives focus on improving livelihoods, enhancing education, and supporting inclusive economic growth. Each program is developed in collaboration with local communities and stakeholders to ensure relevance and long-term benefits.

Local Empowerment Program

Providing training and ongoing support to small businesses located in popular tourism areas is essential for their growth and sustainability.

Inclusive Workforce Development

Providing skill-based education and job opportunities for youth and women.

Cultural Heritage Preservation

Protecting and promoting local traditions as part of tourism identity.

Stories of Impact

Explore real stories behind our social initiatives — from empowering local communities to promoting inclusive growth. Each story reflects our dedication to people-driven progress.

Sustainable Tourism Development 2024

ITDC mempresentasikan roadmap pengembangan pariwisata berkelanjutan untuk tahun 2024 dan seterusnya.

21-01-2026 Read More

InJourney Hospitality House 2024

PT Aviasi Pariwisata Indonesia (Persero) atau InJourney sebagai Holding BUMN Pariwisata dan Pendukung bersama ITDC berkolaborasi menggelar InJourney Hospitality House.

16-01-2026 Read More

Community Collaboration Mandalika

ITDC terus berkomitmen untuk memberdayakan masyarakat lokal di sekitar KEK Mandalika melalui berbagai program kolaborasi.

11-01-2026 Read More

Resources & Reports

Access our environmental policies, frameworks, and annual sustainability reports that reflect our ongoing efforts in achieving environmental excellence.